Windy City Clearance, operated by Secondhand Solutions, Inc., operates exclusively as a wholesale liquidation auction marketplace. All sales are final. Once a bid is placed and an auction is won, the transaction is binding and complete upon receipt of full payment.

By registering an account, placing a bid, or completing a purchase on WindyCityClearance.com, you expressly acknowledge and agree that:

• All purchases are final and non-refundable.
• No returns, exchanges, or credits will be issued under any circumstances.
• You have reviewed all available item descriptions, photos, and lot information prior to bidding.
• You accept full responsibility for your purchase decision.

This policy applies to all buyers, all lots, all categories of merchandise, and all auction types conducted through WindyCityClearance.com without exception.

Windy City Clearance does not accept returns for any reason. The following are examples of situations that do not qualify for a return, refund, or exchange:

All items sold through WindyCityClearance.com are offered strictly on an “AS-IS, WHERE-IS” basis. This means:

• Items are sold in their current condition at the time of auction, with no warranties, guarantees, or representations of any kind — express or implied.
• Windy City Clearance makes no warranty of merchantability, fitness for a particular purpose, or conformity to any description beyond what is explicitly stated in the listing.
• Descriptions and photographs are provided in good faith as a general guide but may not capture every detail, defect, or condition of the item.
• Windy City Clearance expressly disclaims all implied warranties to the fullest extent permitted by applicable law.

It is the sole responsibility of the buyer to conduct their own due diligence before placing a bid. Windy City Clearance encourages all buyers to:

• Carefully review all listing photos, descriptions, and condition notes before bidding
• Attend scheduled preview or inspection periods when offered — preview opportunities, where available, will be noted in the auction listing
• Submit any questions about an item through the platform messaging system before the auction closes
• Assume that items not explicitly described as tested, functional, or complete may be untested, non-functional, or missing components
• Independently verify dimensions, specifications, and compatibility with your intended use

Once a bid is placed, it is assumed that the buyer has reviewed all available information and accepts the item in its listed condition. No allowances will be made after the fact for information that was available prior to bidding.

While all sales are final and no refunds are issued for item-related reasons, we acknowledge that technical billing or payment processing errors may occasionally occur. The following narrow situations may be reviewed upon written request:

• Duplicate charge: If your payment method was charged more than once for the same invoice, contact us within 3 business days with documentation and we will investigate and correct the error.
• Overcharge or invoice error: If your invoice contains a mathematical error or a charge not disclosed at the time of sale, contact us in writing within 3 business days of receiving the invoice.
• Auction cancellation: In the rare event that Windy City Clearance cancels an auction after payment has been collected, a full refund will be issued to the original payment method.

Billing error claims must be submitted in writing to [email protected] with your invoice number, a description of the issue, and supporting documentation. Claims submitted outside the 3-business-day window may not be honored.

By participating in auctions on WindyCityClearance.com, you agree not to initiate a chargeback or payment dispute with your bank or credit card issuer for any purchase where the item was delivered as described and our policies were followed.

Initiating an unwarranted chargeback is considered a material breach of these terms and may result in:

• Immediate and permanent suspension of your account
• Referral to a collections agency for the disputed amount plus associated fees
• Legal action to recover the purchase amount, chargeback fees, and legal costs incurred by Windy City Clearance
• Reporting to relevant consumer protection or fraud databases

If you have a legitimate billing concern, please contact us directly before initiating a dispute with your financial institution. We are committed to resolving genuine errors promptly and professionally.

We understand that liquidation buying can come with uncertainty. While we cannot accept returns, here are constructive steps available to buyers:

For billing error inquiries, invoice questions, or any other concerns, please contact us through the following channels. Please note that contacting us does not create an exception to this policy — all sales remain final.